FAQ
Frequently Asked Questions
What is tagua?
Tagua, also called “vegetable ivory,” is a sustainable nut from South American palm trees. It is eco-friendly, durable, and has a smooth finish similar to ivory.
Are your products handmade?
Yes! Each piece is carefully handcrafted, so slight variations in color and shape make every item unique.
Are your earrings lightweight?
Yes, both tagua and the glass beads are very light, making our earrings comfortable for all-day wear.
Do you use nickel-free findings?
Yes, we use nickel-free hooks to minimize the risk of allergic reactions.
How do I know the size of the earrings or necklace?
Each product page includes measurements and close-up photos. If you need more details, just ask!
How should I care for my tagua jewellery?
Keep it dry and store it in a cool place. Wipe gently with a soft cloth. Avoid soaking it in water or exposing it to perfumes.
Where do you ship?
We currently ship for free within Germany. For shippings inside Europe, the costs are shown at checkout.
How long does shipping take?
Orders are typically processed in 2 business days. Delivery times vary by destination and usually take 3 to 5 days.
Can I return or exchange my jewellery?
Yes, we accept returns within 14 days if the item is unworn and in original condition. Please see our Return Policy for details.
How can I contact you if I have questions?
You can reach us via email at contact@selva-berlin.com. We usually respond within 24 hours.